– Lynne Snow, Group Vehicle Manager, White and Company
About White and Company
Founded in 1871 White and Company is the largest (and possibly the oldest) family owned removals business in the UK with around 200 vehicles and over 450 staff. White and Company is involved in every aspect of the removals industry including domestic, European, and international removals, household goods and archive storage, corporate shipping and office relocations. White and Company has 16 branches around the UK and the Channel Islands as well as offices in Majorca and Germany.
White and Company is one of the founding members of the British Association of Removers. All the domestic moving services are carried out in accordance with the BAR Code of Practice approved by the Trading Standards Institute (TSI) codes approval scheme.
Although White and Company has a long history and an impressive list of professional accreditations, it remains a practical company. Lynne Snow, Group Vehicle Manager from White and Company: “To maintain our leading position we have to strive continually to achieve excellence in everything that we do. It’s that policy that has made us one of the world’s leading moving companies. As a business we have been, and will always be, promoting professional excellence in the industry. We therefore select our partners wisely and they need to reflect on these principles.”
White and Company have been successfully weathering the current economic slowdown. Lynne Snow explains: “We are a well-established, competitive business. We work hard, and, most importantly, we have set the right measures in place to remain on top of our costs and to remain flexible and customer focused. DKV Euro Service, whom we have been partnering with since 2001, has been a key partner, supporting us to achieve our goals.”
Competitive advantages by working with DKV
Key DKV services White and Company uses are the DKV Card, Tolls Plus and Vehicle Service Plus. Lynne Snow: “DKV is known to offer the best accepted fuel card in Europe, with, I believe, over 54,000 acceptance points in 42 countries. These acceptance points are not limited to a single brand, such as ESSO or SHELL, allowing us to select fuel stations that provide the lowest prices. In addition to the fuel costs we also use the DKV card to pay for other costs our drivers incur, such as breakdown services. All this reduces costs, but what really helps us is that DKV offers on-line cost calculators, allowing us to calculate the most cost efficient routes. The Tolls Plus services from DKV also accredit to our costs savings. Through the DKV card and DKV boxes, we pay most road tolls automatically and electronically. This means no waiting to pay toll charges, no receipts to be handled manually. One invoice covers all road tolls and fuel charges. Last but not least we also use some of the DKV Vehicle Service Plus services, such as the DKV 24H Truck Service for break-downs and recoveries.”
Lynne Snow sees many competitive advantages White and Company achieves by working with DKV: “DKV is known to offer the best accepted card in Europe. This, combined with their on-line services, such as the toll calculator and station finder, allows us to reduce costs with every removal we undertake. Our back office also advantages from working with DKV. They are an easy company to work with, always respond to e-mail, offer attractive on-line Reporting services and most importantly, we have one single point of contact and only receive one invoice. DKV offers us continuity as well, through their plus services such as the 24H truck service. And, maybe most important, DKV is a true business partner supporting us in our efforts to remain competitive and compliant through achieving professional excellence, by providing us recommendations towards cost savings, continuity, flexibility and compliance. DKV keeps us competitively moving, 24 hours a day, 7 days a week.”
Note: DKV Euro Service is affiliated BAR member. For BAR members, DKV has developed customized packages with flexibility, cost management and service as key words. For more information about the customized packages for BAR members, please visit our website.
Lynne Snow, Group Vehicle Manager, White and Company