As from 30th December 2019, the responsibility for DKV ASSIST services in UK and Ireland will be transferred to our new partner, Service 24. Emergencies in UK and Ireland are directly supported by the national subcontractor Nationwide Transport Breakdown Services (NTBS) used by Service 24. We are delighted to announce this new partnership, that is sure to provide an even better out-of-hours experience to all our valued UK and Irish customers.
Neil White, Sales Team Manager UK & Ireland, explains: ‘’In 2019 we were faced with the challenge to find a new Emergency service centre for GB & IE due to the possible impacts caused by the Brexit. We addressed this request to our existing emergency service partners and our longest established emergency service partner “Service 24” recommended us to have a combined solution together with NTBS. Due to the Brexit issue, emergency services in the UK and Ireland must directly be supported by a national subcontractor – in our case by NTBS used by Service 24.’’
NTBS Ltd, was founded in 1987 by Spencer Brown to offer a professional service to the Transport Refrigeration industry and is now a well-established company offering a complete “one stop shop” breakdown and support service to the commercial vehicle industry. NTBS is still owned and managed by the 2nd and 3rd generation of the Brown family.
Be it emergency breakdown services, towing, tyre service for trucks or even a faulty car: DKV ASSIST provides customers with immediate help 24 hours a day in 41 European countries. In 92% of all cases, we can resolve breakdowns on the spot.
Stuart Brown, Managing Director of NTBS says: ‘’We strongly believe in and apply a “hands on” style of management, which enables a consistent delivery of a quality service 24 hours a day with effective communications to operators when in trouble, assisting them to protect their reputations and commitments.’’
NTBS offers complete coverage and full commercial vehicle services and expert call management services. With over 30 years of experience in the industry, NTBS knows how important and vital it is to have customer calls managed and jobs directed professionally. NTBS provides tailored solutions to suit our business needs. They customized our DKV procedures around us and our DKV customers.
Operating from their own call centre in Denton, Manchester, which is manned by helpful and knowledgeable staff who are available 24 hours a day 365 days of the year, NTBS can provide support to any type, model or age of vehicles, plus all ancillary equipment.
Speaking direct with a UK-office eliminates the possibility of any language issue’s and ensures the correct agents are used in a breakdown situation.
We wish Service 24 in cooperation with NTBS the best of success in their new position and we are looking forward to foster a successful partnership.
Further information can be found at www.dkv-euroservice.com