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DKV ASSIST UK & Ireland – Partnership NTBS

As from 30th December 2019, the responsibility for DKV ASSIST services in UK and Ireland will be transferred to our new partner, Service 24. Emergencies in UK and Ireland are directly supported by the national subcontractor Nationwide Transport Breakdown Services (NTBS) used by Service 24. We are delighted to announce this new partnership, that is sure to provide an even better out-of-hours experience to all our valued UK and Irish customers.

Last week we met with Neil White, DKV Sales Manager for the UK & Ireland, to learn more about this new partnership.

How did the collaboration with Nationwide Transport Breakdown Services started?

‘’We already have a contract with Nationwide Transport Breakdown Services (NTBS) since 2003 concerning Breakdown services. It has always been a very reliable partner.’’

What are the core values of DKV when it comes to services?

Whether emergency breakdown services, towing, tyre service for trucks or even a faulty car: DKV ASSIST provides customers with immediate help 24 hours a day in 41 European countries. In 92% of all cases, we can resolve breakdowns on the spot.

What are the advantages for DKV customers to have the services from NTBS?

NTBS offers complete coverage and full commercial vehicle services at Nationwide Transport Breakdown Services and offers expert call management services. With over 30 years of experience in the industry, NTBS knows how important and vital it is to have our customer calls managed and jobs directed professionally. NTBS provides tailored solutions to suit our business needs. They customized our DKV procedures around us and our DKV customers.

If you want more information on DKV ASSIST, please have a look at our website: https://www.dkv-euroservice.com/gb/services/value-added-services/vehicle-services/emergency-services/

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